Returns & Refund Policy

At Shived Artcraft, every product is made with care, patience, and devotion. We take great pride in the craftsmanship of our artisans and ensure every piece is thoroughly checked before shipping. However, since our products are handcrafted, small variations are natural — and that’s what makes each creation unique.

1. Eligibility for Returns

We accept returns or exchanges only under the following circumstances:

• The item received is damaged or defective upon delivery.
• The item is incorrect from what you ordered.

To be eligible for a return, you must notify us within 48 hours of receiving the order with proper images or videos showing the issue. Requests raised beyond this period may not be accepted.

Items must be returned in their original packaging, unused and in the same condition as received.

2. Non-Returnable Items

Because of the delicate and handmade nature of our products, returns will not be accepted in the following cases:

• Minor variations in color, finish, or texture due to handcrafted detailing.
• Products damaged due to improper handling or installation after delivery.
• Custom-made or personalized orders.
• Products purchased during clearance or sale events.

We always ensure that you receive what you ordered, in the best possible condition.

3. Return Process

If you are eligible for a return, please follow these steps:

1. Write to us at
2. Attach clear images or a short video showing the defect or issue.
3. Once approved, our team will arrange for pickup or guide you through the return process.
4. Please keep the product securely packed to avoid damage during return transit.

Our team will inspect the returned product once it reaches us before processing the replacement or refund.

4. Refunds

After we receive and inspect your return, we will notify you about the approval or rejection of your refund.

• If approved, refunds will be initiated to your original payment method within
• If the payment was made via COD, we will request your bank details for processing.
• In case of exchanges, a replacement product will be sent once the original item is received and verified.

Please note: Shipping and handling charges are non-refundable, unless the return is due to a damaged or incorrect item sent by us.

5. Cancellations

Orders can be canceled only before they are shipped. Once an order is dispatched, it cannot be canceled.
To cancel an order, email us at support@shivedartcraft.com as soon as possible with your order number.

6. Damages During Transit

If your package arrives damaged, please take unboxing photos or a video and share them with our team within 24 hours of delivery. This helps us raise a claim with our courier partners and resolve your concern promptly.

7. Contact Us

For any questions, return requests, or support, reach out to us:
Email: support@shivedartcraft.com
Phone: +91 982XXXXXXX
Timings: Monday to Saturday, 10 AM – 7 PM